Policies & FAQs
Booking
The best way to schedule an appointment is through my online system. The "Book Appointment" button will show you my availability. A valid card number is required to secure your appointment. New clients are encouraged to visit my New Client tab prior to booking.
Tip-less
To remove any expectation of additional payment (and break the cycle of sexist and racist business practices in the industry), gratuity cannot be added to credit card charges or processed through the salon. If you are pleased with your service and want to show your gratitude, leave me a review, shop my affiliate links or refer your friends and family! That is the best compliment I can receive.
Methods of Payment
All major debit and credit cards, Tap to Pay, cash, Venmo, CashApp, and Zelle are accepted. AfterPay can be used for all salon services over $100. No personal checks.
Cancellation Policy & Deposits
A valid card number and a non-refundable deposit is due at the time of booking, and is required to hold your appointment. Deposits may be transferred only once if reschedule is made 48hrs prior to appointment. Deposits will go towards your service total. Cancellations or reschedules made less than 48 hours in advance will require a new deposit to reserve a new date.
No-Shows and same day cancellations will lose deposit and an additional 75% may be charged to the card on file.
Being more than 15 minutes late to your appointment may compromise my ability to accommodate you. In this case, a smaller service may be offered and charged at the same cost as original appointment.
If you need to make changes to your appointment, please do so 48hrs in advance. I cannot guarantee that I’m able to accommodate a larger service than what you’re scheduled for due to timing.
Changing your appointment to a smaller service with no prior notice will still be charged the full amount of original appointment.
Transparent, All-Inclusive, Genderless Pricing
The rates for each service can be found on my booking site. My services are charged based on time, not gender identity, and are all-inclusive. All services are personalized to your desired outcome, but I highly recommend scheduling a consultation beforehand to discuss a plan and pricing.
Products
I use Redken & Joico as my primary color lines. Virtue, Redken, and Wella are used in the shampoo bowl to cleanse, treat, and style the hair.
I don’t often stock products to retail in the salon, but I do offer a variety of trusted product companies for purchase via my affiliate links.
Service Adjustments
Your satisfaction is my priority and I will give my best to make sure your results are everything you want and more. I have a No Refund policy, but if for any reason you are not satisfied with your results please let me know within 7 days after your initial appointment. I will gladly do a service adjustment at no additional cost.
AfterPay
AfterPay (Buy Now, Pay Later) can be used for most services in the salon. Simply notify me you would like to use AfterPay and only pay 25% upfront, then 25% every 2 weeks. Must be eligible & approved for the total amount.